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Help centre

We're here around the clock

Quick answers on compatibility, installation, activation and billing.

Live chat

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Email

support@airesim.com

Setup guide

Install your eSIM step by step.

Popular topics

Frequently asked questions

Is my phone compatible?

Most iPhones from XR onward and recent Android flagships support eSIM. Your phone must also be carrier-unlocked. Check Settings for an 'Add eSIM' or 'Add data plan' option.

How do I install my eSIM?

Open the email we send after checkout and scan the QR code from your phone's mobile data settings while on Wi-Fi. Keep the email — some phones need it again after a factory reset.

When does my plan start?

Validity begins when the eSIM first connects to a network at your destination, not when you buy it.

Can I top up?

Yes. Buy another plan for the same destination any time; the new allowance is added to your account.

Refunds

If a plan was never activated and your device turns out to be incompatible, contact us and we'll sort it out.

Still stuck?

Our support team is available 24/7 and usually replies within minutes.

Need a hand choosing a plan?

Tell us where you're going and how long for, and we'll point you to the right data pack.